MyWay+ is coming! Transition set to commence

The next major phase for MyWay+ is about to commence from Friday 20 September ahead of the next generation ticketing system going live this November.

Over the last few months significant progress has occurred in the design, development and testing of the new MyWay+ system.

We are now at the exciting point where system installation can commence. This includes removing the existing MyWay equipment on board buses and installing the new MyWay+ validators both in buses and along the light rail alignment. System user testing will also take place with over 200 Canberrans providing feedback on the new system and its journey planning functionality.

To enable these critical activities to take place the current MyWay and NXTBUS real time systems will no longer be available from Friday 20 September.

Bus and light rail services will continue to operate as per the scheduled timetable and frequency, however people will not need to pay during the transition period to MyWay+.

A fare free travel period was always planned as part of the MyWay+ transition. We didn’t want to try and run two systems at the same time given it will take at least six weeks to fit out the whole bus fleet and install new ticket machines at locations such as along the light rail alignment.

Key changes taking place from Friday 20 September 2024:

• Travel will be free - The MyWay ticketing system will no longer be available. Travel on buses and light rail will be free. Customers will not be required to tap on and off during this fare free travel period.
• Timetable Information will be available online and at major stops and interchanges - NXTBUS will no longer be available. This includes on board buses at bus stops and stations as well as the SMS service.
• Bus services will continue to operate to the scheduled timetable. Where possible, static timetable information be available at bus stations.
• Light rail will continue to operate to the scheduled frequency. Next stop information will still be available for light rail (onboard and at stops).

 Further details on impacted services are available online at https://www.transport.act.gov.au/news/news-and-events-items/september/transition